Customer Service

Mya Online Hookah Store Information

MYA HOOKAH RETURN POLICY

Mya Hookah product returns may be made within 14 days of receipt. Please note that in order for us to accept merchandise for refund, exchange or credit, your selection(s) must be unused and accompanied by all original pieces. Please return your selection(s) with your receipt and ship them back to the address included in your package. Please note that only items in the original packaging that were not used or damaged will be accepted for a refund. If you have any questions, please e-mail us at contact@myahookah.com

CREDITING YOUR MYA HOOKAH RETURNS

Once the item is received we will credit your account. Please note that it takes 10-14 days from receipt of your return to process your refund. Please allow 1-2 billing cycles for your credit card or bank to post the credit to your account.

RETURNS

All returns must be sent insured and prepaid for the full price by a trackable carrier. Our mailing address is:

43671 Trade Center Place
Uint 114
Sterling, VA. 20166
U.S.A

Shipping and Delivery

• Q: What is the status of my Mya Hookah order?
• A: Your Mya Hookah order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of the site. From there, you will be able to view information about your hookah products order.
   
• Q: Can I expedite my Mya Hookah shipping?
• A: Unfortunately, if your order does not qualify for next business day delivery (See: How long will it be before I receive my order?), we are unable to expedite shipment.
  
• Q: How long will it be before I receive my Mya Hookah order?
• A: For standard shipping, you should receive your Mya Hookah order within 4-5 business days.



• Q: Do you ship to addresses outside the United States?
• A: Myahookah.com ships to all US States and Territories. For international shipments please check the section on Ordering from Outside the United States.
   
• Q: Do you ship to PO boxes addresses?
• A: No, Mya Hookah uses UPS for shipping and UPS does not deliver to PO Boxes addresses.

• Q: What is the Processing Time of my Mya Hookah order?
• A: Any orders submitted after 3:00PM Eastern Standard Time will be processed on the next business day. Please allow up to 2 business days processing time for all Mya Hookah orders. Processing time does not include Saturdays and Sundays.
 
• Q: How do I know that the My Hookah product I ordered is available in stock?
• A: If the item you ordered is out of stock, our customer service representative will contact you via telephone, if we can’t reach you we will send you an email. Your Mya Hookah order will be placed on hold until we hear from you.  It is very important that you provide us with a phone number so we can easily reach you if we have any issues in processing your order.

IF YOU CAN'T FIND THE ANSWER TO A QUESTION ABOUT MYAHOOKAH
Please contact us at contact@myahookah.com

Need help? Visit our Mya Hookah Contact Page