FAQ's

Your Mya Hookah order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of the site. From there, you will be able to view information about your hookah products order.

Unfortunately, if you do not select one of our expidited methods for delivery, i.e. next business day delivery (See: How long will it be before I receive my order?), we are unable to expedite shipment.

For standard shipping, you should receive your Mya Hookah order within 4-5 business days after it finished processing.

Myahookah.com ships to all US States and Territories. For international shipments please check the section on Ordering from Outside the United States.

Mya Hookah primarily uses UPS for shipping and UPS does not deliver to PO Boxes addresses.

However, if you must have it delivered to a PO box please call us prior to placing your order to see if we can send your order via USPS.

Any orders submitted after 3:00PM Eastern Standard Time will be processed on the next business day. Please allow a maximum of 3 business days processing time for all Mya Hookah orders. Typically we try to get your orders out same day, however, please note this is not always possible.

Please note: Processing time does not include Saturdays and Sundays or Federal Holidays as Mya is closed.

We try to keep our website inventory as up to date as possible. In the event an item you ordered is out of stock, a MYA team member will contact you via your telephone number provided. If we can’t reach you we will send an email. Your Mya Hookah order will be placed on hold until we hear back from you. 

*It is very important that you provide us with a valid and working phone number so we can easily reach you if we have any issues in processing your order.*

If we do not hear back from you within 72 hours, MYA reserves the right to void your order and refund your original form of payment.